The Office of the Population Registry (the division of the Ministry of Interior responsible for identity cards, passports and the like) has announced that it has uncovered a system by which a bot would snap up all available appointments and then sell them to people in desperate need of an appointment to apply for a passport or whatever.

This has created an untenable situation, or made it much worse. There has been a terrible backlog of appointments and it is very difficult fir the average citizen to get an appointment to apply for a passport or identity card, for example. There are simply no appointments available for months in advance. Even though they release new appointments every now and then, they were getting snapped up and sold by this bot.